Last updated: January 2026

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MediaStory respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, engage with our services, communicate with us, or otherwise interact with MediaStory.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

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About MediaStory

MediaStory is an Irish-based creative agency helping businesses improve visibility, streamline operations, and grow through content and intelligent systems.

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Our services may include:

• Creative Studio partnerships
• Content production
• Video production
• Photography
• Creative direction
• Website design and development
• CRM systems
• Workflow automation
• Business systems implementation
• Consulting and strategic support

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If you have any questions regarding this Privacy Policy, you may contact us at:

Business Name: MediaStory
Location: Dublin, Ireland
Email: contact@mediastory.ie

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Information we collect

We may collect information that you voluntarily provide, information collected automatically, and information received from trusted third parties.

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This may include:

• Name
• Email address
• Phone number
• Company name
• Website address
• Business information
• Project details
• Budget information
• Communication preferences
• Any information submitted through forms, emails, bookings, or consultations

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When you use our website, we may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Referral source
• Pages visited
• Session duration
• Website interactions
• General location data

This information helps us improve website performance, user experience, and service delivery.

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We use cookies and similar technologies to:

• Improve website functionality
• Understand website performance
• Analyse visitor behaviour
• Improve user experience
• Support marketing and advertising activities

For more information, please review our Cookie Policy

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How we use your information

We may use personal information to:

• Respond to enquiries
• Provide services
• Deliver projects
• Schedule consultations
• Assess project suitability
• Communicate with clients
• Manage ongoing partnerships
• Improve website functionality
• Analyse business performance
• Improve customer experience
• Send relevant updates
• Meet legal and regulatory obligations
• Protect our business and users

We only use personal information where we have a lawful basis to do so.

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Legal basis for processing

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), we may process personal information on the basis of:

• Consent
• Contractual necessity
• Legitimate business interests
• Legal obligations
• Protection of rights and interests

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How We Share Information

We do not sell personal information.

We may share information with trusted service providers who assist us in operating our business, including:

• Website providers
• Hosting providers
• CRM platforms
• Automation platforms
• Analytics providers
• Payment processors
• Communication platforms
• Professional advisers
• Legal and regulatory authorities where required

All third parties are expected to maintain appropriate security and confidentiality measures.

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Third-Party Platforms

MediaStory may use third-party services including, but not limited to:

• Webflow
• Google Workspace
• Google Analytics
• Google Tag Manager
• Google Calendar
• Google Meet
• Meta Platforms and Meta Pixel
• Chatway
• MailerLite
• Attio
• ClickUp
• Slack
• Notion
• Stripe
• Make
• Cal.com
• Other approved service providers

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These services may collect information according to their own privacy policies.

We encourage users to review the privacy policies of any third-party platforms they interact with.

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AI AND Automation

MediaStory may use artificial intelligence, automation systems, and software tools to assist with content creation, data processing, workflow automation, reporting, customer communications, and operational efficiency. These tools are used to support service delivery and do not replace human oversight where professional judgement is required.

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These services may collect information according to their own privacy policies.

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We encourage users to review the privacy policies of any third-party platforms they interact with.

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Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfil contractual obligations
• Meet legal requirements
• Resolve disputes
• Protect legitimate business interests

Retention periods may vary depending on the nature of the information and applicable legal requirements.

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Data Security

MediaStory implements appropriate technical and organisational measures designed to protect personal information.

These measures may include:

• Secure hosting environments
• Access controls
• Password protection
• Data encryption where appropriate
• Software updates
• Security monitoring
• Internal access restrictions

While we take reasonable steps to protect information, no method of transmission or storage can be guaranteed to be completely secure

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International Data Transfers

Some of the third-party providers we use may process information outside Ireland or the European Economic Area (EEA).

Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

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Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at:

contact@mediastory.ie

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Marketing Communications

Where permitted by law, we may send communications regarding:

• Services
• Updates
• Opportunities
• Business insights
• Company announcements

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: contact@mediastory.ie

Location: Dublin, Ireland

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time.

Changes become effective upon publication on this page.

We encourage visitors to review this page periodically to stay informed about how information is handled.

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Marketing Communications

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact:

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MediaStory
Dublin, Ireland

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Email: contact@mediastory.ie
Website: https://mediastory.ie

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By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.